GAME POLICIES: USER ABUSE AND PENALTIES
The Game Policies and its Penalties are subject to change without prior notice. Any action or behavior deemed inappropriate by VALOFE shall be treated with fair judgement.
Important Reminders:
All penalties set out adhere to be relative on the classification of each offense, however is subject to adjustment up to and including Permanent Ban.
All reported violations are verfied through extensive investigation done by authorized personnel. VALOFE has no obligation to share evidence associated to cases that has been concluded.
All penalties maybe imposed on the basis of occurence relative to the number of violations committed.
The penalty duration can be extended due to an accumulation of 1st Offense penalties or subsequently be elevated to 3rd offense penalty up to and including Permanent Ban. The decision on the course of action for such cases is entirely at the discretion of the authorized personnel.
Common Policy Violation Examples
Participating in the following activities will result in disciplinary action. At GM discretion, such discipline may go up to and include a Permanent Ban from our games. Please note that this list is not inclusive of all Terms of Use violations:
| CATEGORY | OFFENSE | DESCRIPTION | 1ST OFFENSE PENALTY | 1ST OFFENSE PENALTY | 3RD OFFENSE PENALTY |
|---|---|---|---|---|---|
| General Misconduct | Player Harassment | Rude behavior, obscene/sexual remarks, racism,cursing, or aggressive, harassing behavior including derogatory and/or hateful comments that are sexual, racist, offensive to a specific gender, religion or creed, flamebaiting and anything that can be considered as inflammatory or as such with the same intent | 3-Day Chat Ban | 1-Day Ban | 7-Day Ban and any further reports will be impose longer suspension periods OR Permanent Ban (at the GM’s discretion) |
| Inappropriate Names | Using an in-game name for a character, Clan or anything displayed or can be viewed by other players which are obscene,sexual, racist, implied or otherwise offensive, as well as those deemed derogatory by an authorized personnel | 1-Day Ban | 7-Day Ban | 14-Day Ban and any further reports will be impose longer suspension periods OR Permanent Ban (at the GM’s discretion) | |
| Insult/abuse towards the Company or its personnel | Any negative act, comment or criticism that is directed towards the Company or its personnel which are not constructive, or are derogatory, insulting and abusive in nature | Warning | 3-Day Chat Ban | 7-Day Ban and any further reports will be impose longer suspension periods OR Permanent Ban (at the GM’s discretion) | |
| Libel, Slander or False Rumors against the Company or its personnel | Any false information being disseminated that damages the reputation of the Company or its personnel | Warning | 3-Day Chat Ban | 7-Day Ban and any further reports will be impose longer suspension periods OR Permanent Ban (at the GM’s discretion) | |
| Account Sharing | The act of sharing one’s account information to another party regardless of intent or reason | Warning | Permanent Ban | ||
| Game Integrity Infringement | Using Hacking Tools | Using a third-party program, game client modification or other illegal means to play the game in a manner that is not intended by the developers and results to an unfair advantage over other players | 7-Day Ban OR Permanent Ban (GM’s discretion) | 30-Day Ban OR Permanent Ban (GM’s discretion) | Permanent Ban |
| Botting | Use of third-party software to perform automated game operations that are not intended by the developers | Permanent Ban | |||
| Sound/Graphical Modification | Alteration of game client files (e.g, weapons, costumes and other gear) not necessarily intended to cause an unfair advantage over other players. This includes in-game elements that are not part of the game’s core features or design | Warning (GM’s discretion) | |||
| Bug Exploitation | Deliberate abuse of gameplay, character, interface, item, quest, non-player character (NPC) bugs or glitches; Dissemination of information regarding known and acknowledged bugs/glitches for the intent of exploitation | 7-Day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion) | 30-Day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion) | Permanent Ban | |
| Illegal Transactions | Inappropriate Advertising | Promoting third-party websites, selling In-game currency, or items for Real Money | 3-Day Ban OR Permanent Ban (GM’s discretion) | 7-Day Ban OR Permanent Ban (GM’s discretion) | Permanent Ban |
| Account Selling | Selling accounts in exchange of real money or other form of currency | 60-Day Ban | Permanent Ban | ||
| Advertising Illegal Methods | Advertising, sharing and selling of third-party programs, websites or hacking methods | Permanent Ban | |||
| Illegal Trading | Successful exchange of real money for in-game content or services in any capacity | 30-Day Ban OR Permanent Ban (GM’s discretion) | Permanent Ban | ||
| Account/Item Theft | Account Hacking | Any unauthorized access to another player’s account regardless of how the account information was obtained | Permanent Ban | ||
| Scamming | Obtaining in-game items and/or currency by means of deception or false advertising | 7-Day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion) | 14-Day Ban and the deletion of the item(s) and/or in-game currency obtained using said method OR Permanent Ban (GM’s discretion) | Permanent Ban | |
| General Fraud | Impersonating GM or Company Staff | Introducing themselves as a member of the GM/Mod Team or as company staff | Warning OR Permanent Ban (GM’s discretion) | ||
| Claiming relation to a GM or Company Staff | Claiming they personally know a member of the GM team or the company’s staff | Warning OR Permanent Ban (GM’s discretion) | |||
| Impersonating another user/player/person | Player claiming the identity of another existing player | 7-Day Ban | 14-Day Ban | 30-Day Ban OR Permanent Ban (GM’s discretion) | |
| Deceiving a GM or Company Staff | Any attempt to present innacurate or falsified data to obtain information or coerce a GM or a Company personel | Warning | Permanent Ban | ||
| Perjury | Reporting of false incidents and/or framing another player in the process | Warning | 7-Day Ban | 14-Day Ban and any further reports will be discarded OR Permanent Ban (GM’s discretion) | |
| Chargeback | Chargeback | Unauthorized chargeback is a reversal, withdrawal or a return of funds to a customer which is influentially initiated by the user or by the issuing Bank | Temporary/Permanent ban for Billing and In-game (Depends on the case and result of investigation) | Temporary/Permanent ban for Billing and In-game (Depends on the case and result of investigation) | Temporary/Permanent ban for Billing and In-game (Depends on the case and result of investigation) |